Welcome to the wonderful world of PLDT WeRoam Wireless Internet! Once you've properly setup your WeRoam USB Modem, you will get to enjoy the endless benefits of being able to connect to the world whenever, wherever.

Let's get started ...

How to insert the broadband SIM

Gently remove the modem cap to expose the USB connector and SIM card slot.

Pull out the plastic SIM card holder that's located above the USB connector,

Insert your SIM card into the card holder following the card position seen in the diagram below.

Push the SIM card holder back in until you hear a click. That's how you'll know that your SIM card is in place.

How to connect your WeRoam modem to your computer

Plug your USB connector of your WeRoam USB directly into one of your computer's USB ports. Make sure that your unit is properly inserted. Once done, your computer automatically recognize your modem and intall the software driver.

When using Windows Vista OS

Once the WeRoam window pops up, simply click "Next".

When using Windows XP OS

Read and accept the License Agreement and click "Next".

Select the folder where you wish to install the program and click “Next”. Install shield will now begin installing software.

Once completed, click “Finish” and restart your computer.

After boot up, the PLDT WeROAM Plus icon will be created on your laptop/desktop. Click the icon to launch program.

Wait for a few seconds until the HSDPA/UMTS/GPRS signal appears. Make sure the "P" appears, which means data packet is being detected.

Finally, click on the earth button to connect to the internet.

Congratulations! You are now online!

Technical FAQs:

Why can't I get any signal (HSPDA, UMTS, GPRS)?

Move to a different location to detect a signal. WeROAM works best if you’re within a SMART GSM network covered area. Also, your laptop may be infected with a virus that causes the USB ports to malfunction and not detect the Data Card resulting in signal loss.

Where can I enjoy maximum speed?

A UMTS signal on GMM and other key City Smart network covered areas will normally give you up to 384 kbps. If you are located in a remote area, the GPRS signal will usually give you up to 56 kbps. It is recommended that you should be in a UMTS / HSDPA area to enjoy maximum speed.

Why am I getting disconnected after some time?

Disconnection occurs when the signal fades from your Data Card to the base station. This also occurs if you’re far off from the base station and signal levels are only reaching you marginally.

Can I use my WeROAM to send and receive SMS?

Not at the moment. Your WeROAM connection cannot send and receive SMS. Likewise, the international roaming service.

Where can I call for other questions and concerns?

You can call our WeROAM help desk at 171.

Where can I see my usage for plan 799 or pay per use plan?

Simply click on the Check Usage link on this page to find out your WeROAM plan usage.

How can I use the Airborne Access Wi-Fi hotspots (for plans 799 and up)?

You need to register your WeROAM account at http://www.myworldmydsl.com and click on the WeROAM link to get your Wi-Fi username and password.

What's inside your WeRoam Kit?

WeRoam USB modem (MF627)

WeRoam Data Sim Card

USB Cable